Support Engineer, Publishing Experience in San Luis Obispo

Support Engineer, Publishing Experience
Amazon Services LLC
San Luis Obispo CA USA

Job Details

Updated on 2019-09-20

DESCRIPTION

Kindle has changed the way books are published, sold, and read across the globe. It’s our goal and vision to make every book available, in every language, in sixty seconds or less. Come be a part of changing the way the world reads.

Every book published by a Publisher goes through the systems the Publisher Experience team provides. The Publisher Experience team is looking for talented and enthusiastic support engineers.

This job requires you to hit the ground running. Your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Some of the key job functions:

· Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
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· Work on operations and maintenance driven coding projects, primarily scripts, web technologies, with the potential for Java based projects
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· Software deployment support in staging and production environments
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· Develop tools to aid operations and maintenance
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· System and Support status reporting
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· Ownership of one or more Digital products or components
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· Customer notification and workflow coordination and follow-up to maintain service level agreements
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· Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

BASIC QUALIFICATIONS

• B.S., B.E. or B.Tech in Computer Science or equivalent combination of technical education and work experience

• Strong knowledge of programming, Operating System and Data structures concepts

• Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs.

PREFERRED QUALIFICATIONS

• Comfortable communicating cross-functionally and across management levels in formal and informal settings

• Strong organizational skills and ability to deep dive to understand root cause of the issues

• Shows creativity and initiative to improve self-service tools and effectiveness.

• Knowledge of scripting languages is a plus

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Support Engineer, Publishing Experience
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