Intern - Technical Writing (5394) in Foster City

Intern - Technical Writing (5394)
Visa Inc.
Foster City CA USA

Job Details

Updated on 2018-12-12

Intern - Technical Writing(5394)

Technology and Operations


Date: Job Number: REF5394P

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”


Network Processing Communications delivers the semi-annual business release documentation that includes the VisaNet Business Enhancements Release Global Technical Letter and Implementation Guide (GTLIG) used to communicate technical changes that may impact Visa clients and endpoints. In addition, Network Processing Communications delivers the Global Service Activation Guide (GSAG) to communicate activation, implementation, and testing activities for enhancements described in the GTLIG to internal Visa staff.


  • Learn and apply Visa’s writing standards to all documentation,
    which includes internal documents as well as external, client-facing business
    release documents

  • Edit documentation to adhere to grammar and mechanics rules, as well
    as adhere to Visa’s writing standards

  • Collaborate with authors and editors on writing and reviewing

  • Analyze business requirements, conceptual approaches, and
    technical designs to define and document the technical changes for clients and
    internal staff
  • Collaborate with Systems architects, Product, software engineers, project managers, and
    customer support staff to ensure technical requirements, implementation and
    testing requirements are fully developed and documented
  • Ensure that all technical changes are documented fully and
  • Collaborate with the Network Processing Communications team to
    produce high quality documents
  • Write Business Release documentation articles in XML using a
    customized XML-based structured authoring tool
  • Research latest technologies to help improve documentation
    processes for the Network Processing Communication team
  • Support the team in automating innovation initiatives
  • Support the team in analyzing and automating manual processes
  • Write User’s Guide and train staff on the use and maintenance of
    the automation initiatives
  • Assume responsibilities of other assigned projects­­­­

  • Junior-level students seeking an internship for summer 2018

  • Pursuing a degree in technical writing, or related field

  • Skilled at writing and editing technical documents

  • Strong skills in HTML and CSS

  • Other coding skills are a plus

  • Ability to take on challenges and address problems head-on

  • Strong ability to collaborate

  • Highly driven and resourceful

  • Ability to work in a fast-paced and dynamic environment

  • Except in exceptional circumstances, undergraduate candidates who will require
    sponsorship for employment visa status now or in the future will not be
    considered for this position

All your information will be kept confidential according to EEO guidelines.

Intern - Technical Writing (5394)
Visa Inc.
Foster City CA USA