New Graduate - Professional Services - Associate Technical Account Manager - VMware Academy (Start Date - July 2019) in La Défense

New Graduate - Professional Services - Associate Technical Account Manager - VMware Academy (Start Date - July 2019)
VMware, Inc.
La Défense France

Job Details

Updated on 2019-03-19
Job ID R188008

New Graduate - Professional Services - Associate Technical Account Manager - VMware Academy (Start Date - July 2019)

Start Date: July 2019

University Summary:

VMware Academy is a global development program that is designed to fast track new graduates from in-depth training into successful careers within the Worldwide Sales and Services organization.  As a part of VMware Academy, you will begin your journey by being immersed in several weeks of collaborative training known as Foundation (classroom) at a designated VMware location.  Upon completion of Foundation training, you will return to your home office and move into Role Based (on-the-job) training over the course of 4-6 months depending on role and location.  During your Role Based training you will continue to develop your skills and product knowledge while creating meaningful mentor relationships that will ignite your career.  After Role Based training, you will have completed Academy and transition into your role and business unit.  With continued development, manager support, and ongoing mentorships your growth is limitless.  We look forward to seeing you in Worldwide Sales and Services.

Business Summary:

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything.  Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at http://careers.vmware.com.

VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

Job Role and Responsibilities:

VMware Professional Services delivers revolutionizing data centers and IT enterprise network solutions through products and services. Our Professional team is responsible for delivering new solutions, building customer confidence, ensuring high product retention rates, helping customer to be satisfied with their investment and making durable relationship with VMware products and solutions.

As an Associate Technical Account Manager (Graduate TAM), you will help the French team to build and maintain post-sales relationships with VMware's customers. These customers are typically large accounts adopting VMware virtualization software across their data-centers. You will work together with other TAMs in the team ensuring successful implementations, that the customers serve as a positive reference and continue their standardisation on VMware technology. Ultimately you may act as their single point of contact into all of VMware in order to become their trusted advisor. TAMs consult closely with customers to ensure their happiness and Return On Investment with the VMware platform. TAMs are also the customers' virtualisation guide and are accountable for identifying and directly addressing all business and technical issues. In addition, TAMs actively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and inspire change.

This is a junior profile position working in a collaborative, fast-growing and flexible working environment.

Following initial training and enablement you will:

  • shadow and support part of the TAM team who provide project leadership for the customer's major VMware initiatives.
  • assist the other TAMs to answer customer questions and help them to prepare the bi-weekly or quarterly reports.
  • help to design and develop creative solutions to customer requirements using our server and desktop products, with cooperation from the TAMs, our internal engineering group and consulting architects as required.
  • handle and drive various requests across multiple client engagements.
  • function as a front-line technical resource for "methodology" and informal customer questions.

Required Skills:

  • Pursuing an MBA or Bachelor’s degree in IT Engineering, Computer Science or relevant field of study.
  • Some knowledge of the use of modern software methodologies, with emphasis on infrastructure design (storage, network and system).
  • Analytical skills regarding technical and project management issues.
  • Excellent communications and interpersonal skills, including ability to interact and communicate with internal and external counterparts.

Preferred Skills:

  • Demonstrated ability in customer-facing situations.
  • Ability working with cross functional teams
  • Fascination with information technology and its use in business
  • Fluent in French and able to support a conversation in English

Equal Opportunities Statement:

We truly believe in the Power of Human Difference. At VMware, we celebrate our people from a wide variety of dynamic backgrounds, experiences and perspectives. We deliver transformative IT solutions by building a community that is inclusive and diverse. The passion and collaboration you will find in joining the team is what makes this opportunity one of the most attractive in the market.

New Graduate - Professional Services - Associate Technical Account Manager - VMware Academy (Start Date - July 2019)
VMware, Inc.
La Défense France