Intern - GSS Technical Support Triage Engineer in Broomfield

Intern - GSS Technical Support Triage Engineer
VMware, Inc.
Broomfield CO USA

Job Details

Updated on 2019-02-27
Job ID R189050

Location: Broomfield, CO

Business Summary:

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything.  Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at http://careers.vmware.com.

VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

What's in it for you?

VMware brings together a phenomenal group of people including a world- class development organization with unparalleled expertise in the system software space. The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration. You'll find the atmosphere is casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.

Job Description

VMware’s Technical Support Engineers support over 250,000 companies running VMware products in over 100 different countries. You will support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. You'll resolve customer technical issues through diligent research, reproduction and troubleshooting by utilizing system administration, networking and storage troubleshooting skills.

This team is seeking individuals with a real passion for assisting customers and solving difficult technical issues.

Responsibilities

  • Respond to customer inquiries, primarily by telephone, remote sessions, and e-mail
  • Provide initial scoping of customer technical issues and escalate to Tier 2 and Tier 3 technical staff as required.
  • Collaborate with experienced engineers troubleshooting complex environments, reviewing logs and communicating detailed action plans
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Document all technical inquiries, develop and review content for knowledge base

Requirements

  • Currently pursuing an undergraduate degree in CIS/MIS, Computer Science, Electrical Engineering, Math or equivalent
  • Experience with troubleshooting hardware and software related issues.
  • Working knowledge of Microsoft (Windows Server 2008 and newer), linux, plus x86 platforms, devices, and networking
  • Outstanding written and verbal communication skills

Equal Employment Opportunity Statement

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.  

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